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Case Study

Meetupcall helps CDS to engage with their clients

“A very easy, non-complicated system to use that helps us engage with our clients”

Mike Collier
Chief Technology Officer at CDS
  • Location Leeds
  • Industry Digital Communications
  • Employees 160

CDS are a multi award-winning communications agency based in Leeds, UK. They have 160 communications experts across 9 locations, working with customers like National Rail Enquiries, the British Army, and Zurich Insurance.

Here Mike Collier, Chief Technology Officer at CDS, explains why they trust Meetupcall with their remote meetings.

What issues were CDS trying to solve?

CDS use conference calling for team and client meetings, particularly during system and application development. The main issue we had was cost, and the need for a simpler service.

Why was Meetupcall a good solution?

The move to Meetupcall was initially based on cost. After trialling the service, we found the platform significantly easier to use than our existing system which, in turn, has had a positive effect on staff and customer satisfaction. Both staff and clients found the screen-share feature incredibly useful. It is a very easy, non-complicated system to use.

How was the move to Meetupcall?

The deployment of a new conference calling solution was a concern at first. However, Meetupcall’s support team helped to make the process straightforward. They were able to add all 240 users in bulk, ahead of the requested completion date. Training demonstrations were then offered to all users.

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